Return Policy
We accept returns and exchanges of unused, undamaged or incorrect orders within 14 days of the order date. You will be responsible for the shipping cost of a return plus a handling fee.
All return requests must be submitted within 14 days of placing your order.
All order cancellations before product being shipped out will have a handling fee deducted from the refund.
*Please note, we are not liable for lost returns.
To start a return, you can contact us at simplyneutralhome@gmail.com.
Please title the subject line "Return" and include your order number.
If your product is damaged, please reach out to us at simplyneutralhome@gmail.com with a picture of your damaged product and your order number within 24 hours of receiving the order.