Return Policy

We accept returns and exchanges of unused, undamaged or incorrect orders within 14 days of the order date. You will be responsible for the shipping cost of a return plus a handling fee.

All return requests must be submitted within 14 days of placing your order.

All order cancellations before product being shipped out will have a handling fee deducted from the refund.

*Please note, we are not liable for lost returns.

To start a return, you can contact us at simplyneutralhome@gmail.com. 

Please title the subject line "Return" and include your order number. 

If your product is damaged, please reach out to us at simplyneutralhome@gmail.com with a picture of your damaged product and your order number within 24 hours of receiving the order.